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"MAD About Quality"
We
don't just say we are the best, we measure ourselves and
hold ourselves accountable through "MAD About Quality,"
our quality assurance process. The MAD in "MAD About
Quality" reflects our mission statement: "By placing our
Customers and Associates first, every day we will
Make A
Difference."
"MAD
About Quality" measures our performance on three main
dimensions:
- Pre-Assignment
Feedback from our candidate on their interviewing
experience with us
- On-Assignment Feedback from both
the client and candidate about their current assignment
experience
- Post-Assignment
Feedback from both the client and candidate about
their total assignment experience.
We
share all measures with you during our periodic
Performance Review Meetings, in which we 1. Continually
clarify your dynamic expectations, 2. Gather your
honest feedback about our performance, and 3.
Establish goals for your future
partnership. | 
