MAD About Quality

We don't just say we are the best; we measure ourselves and hold ourselves accountable through "MAD About Quality," our quality assurance process. The MAD in "MAD About Quality" reflects our mission statement: "By placing our Customers and Associates first, every day we will Make A Difference."

"MAD About Quality" measures our performance on three main dimensions:

- Pre-Assignment Feedback from our candidate on their interviewing experience with us
- On-Assignment Feedback from both the client and candidate about their current assignment experience
- Post-Assignment Feedback from both the client and candidate about their total assignment experience.

We share all measures with you during our periodic Performance Review Meetings, in which we 1. Continually clarify your dynamic expectations, 2. Gather your honest feedback about our performance , and 3. Establish goals for your future partnership.