Advanced Group of Companies RTC-Remote TimeCard and online web access

Please first see if your question is answered below, then if necessary use the following contact info:

RTC support Hotline: (888) 631-9966 Live support available during normal business hours, 8am to 5pm Central Time.

RTC support email: rtc@advancedgroup.com

Staffing Consultant: Contact info varies and is provided when hired.

Q. When is the deadline to submit my online timecard?
Q. If I’m having any problems with the online system, can I just fax a paper timecard instead?
Q. What is my User ID and Password?
Q. When I attempt to login I am taken to a page that says, “Invalid User ID and/or Password” what did I do wrong?
Q. How do I reset/change my Password?
Q. How do I set up the “Forgot Your Password?” option?
Q. How do I use the “Forgot Your Password?” option?
Q. My Password has expired, what do I do?
Q. I’ve logged into your website and I cannot see my timecard.
Q. The website is giving me a “Your PeopleSoft connection has expired” page or another error page. I tried logging back in, but I still get this page
Q. I have more than one timecard in my Assignment Locator page, which one am I supposed to use?
Q. I have two timecards with the exact same info for the same week. How do I know which one to use?
Q. I have old timecards appearing for an assignment that has already ended. How do I get rid of them?
Q. I submitted the wrong time or submitted time too early, how can I correct it?
Q. Can I submit my time on Friday versus Monday?
Q. When is the appropriate time to use the yellow work comments on my timecard?
Q. Why hasn’t my time been approved yet, did you receive my time?
Q. My approving manager/supervisor is on vacation and isn’t available to approve my timecard.
Q. I do not have access to a computer today or my internet is down. I can’t enter my time before the deadline!
Q. How can I view my recent paycheck info or past paychecks?
Q. How can I change my email address where I receive the RTC emails?
Q. Can I change my home address, phone, name, etc. when I’m logged into your system?
Q. Can I setup my tax data or direct deposit online?

Q: When is the deadline to submit my online timecard?.

A: The deadline is the same as paper timecards, 12pm (noon) every Monday.
If you will miss this deadline, please contact your Staffing Consultant immediately. We can occasionally accept a late timecard on Monday. Timecards submitted after Monday will not be paid that week under any circumstances.

Late timecards will still be paid out a week later on the next payroll.

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Q: If I’m having any problems with the online system, can I just fax a paper timecard instead?

A: Paper timecards will not be accepted, your assignment must go through the online system or you will not get paid in a timely manner.

Please locate the problem you have below and try one of the answers. If you cannot find a solution here, then immediately contact us. Please do this as soon as possible to avoid missing the noon deadline on Monday.

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Q: What is my User ID and Password?

A: You did not receive this info in the introductory packet when hired.

You will receive your User ID and Password through email after you’ve started your first RTC eligible assignment.

If you’ve used our online system before to enter time, you will have the same User ID as before. Your password will be whatever you used previously. If you’ve forgotten your password, use the “forgot your password?” link if you have it set up. Otherwise you will need to contact us to reset your password back to the default value.

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Q: When I attempt to login I am taken to a page that says, “Invalid User ID and/or Password” what did I do wrong?

A: The “ADV” at the start of your User ID and starting password need to be entered in all capital letters.

The remainder of your User ID is all numbers. Your User ID and Password will not contain the letter “O”. This will always be the number zero.

Your first Password is the same as your UserID with an exclamation point at the end of it. (Example: ADV12345!) If your password is reset, it will also go back to this default value. Please note that Caps Lock will not allow you to type the exclamation point. You must hold the shift key down.

Make sure to click the “Associates” button

If you have attempted to login three times unsuccessfully, please use the “forget your password?” link. Please see below for more info. You must first setup this option or it will not work!

If you have attempted to login five times unsuccessfully, then you have locked yourself out of your account. Please contact us and we can unlock your account and reset your password. When you can access your account again, please immediately setup the “forget your password” option shown below.

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Q: How do I reset/change my Password:

A: In the Menu, after you login, click on the “Change My Password” link.

You will taken to the Change Password page:

1. Current Password: (enter in your current password)
2. New Password: (enter in your new password)
3. Confirm Password: (reenter in your new password)

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Q: How do I set up the “Forgot Your Password?” option?

A: Click on My System Profile link after you have logged into the system.

Click on Change or set up forgotten password help link.

Select a security question and response (you will need to provide this response in order to receive an email with a new password when using the Forgot Your Password? feature).

Click the OK button.

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Q: How do I use the “Forgot Your Password?” option?

A: Please note: you must first setup this option, or it will not work.

If you have not successfully signed in after the third attempt, do not try again.

Click on Forgot Your Password? link below the login/password boxes.

Enter your UserID and click the Continue button.

Type in the response to the security question and click the Email New Password button.

You will receive an email shortly containing your new password.

You will need to sign on with this password, but can change your password once logged in.

To change your password, click the Change My Password link.

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Q: My Password has expired, what do I do?

A: For security purposes your password will expire every 60 days.

Reminder notices will display starting 10 days prior to the date of expiration. When you see this message for the first time click on the “Yes” link and change your password as instructed.

Please use the instructions above if you need help changing your password.

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Q: I’ve logged into your website and I cannot see my timecard.

A: Under the Enterprise Menu click on Time Reporting, then Assignment Locator

Please give the page up to a 1 minute to display depending on the speed of your computer and internet connection.

The timecard creation process is run daily at 3pm Central Time for the new assignments that started that day. Check later in the day or the next morning.

Your timecard for the current week will not appear until after payroll has run. This means you will not be able to enter time for a Monday shift until Tuesday afternoon.

If you still cannot access your Assignment Locator or view your current assignment, please call the RTC hotline.

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Q: The website is giving me a “Your PeopleSoft connection has expired” page or another error page. I tried logging back in, but I still get this page

A: To correct this problem, you must log out and close ALL open internet browser windows. Then reopen a brand new internet window and log back into the system.

If you still have the problem, please try the following steps:

1. Make sure you are logged out of the system.
2. Go to the Tools > Internet Options menu
3. Under Browsing History click “Delete”
4. Click “Delete Files” under delete Temporary Internet Files, then click “yes”
5. Click close and OK to return to the internet browser.
6. Close ALL open internet browser windows, then reopen a brand new internet window.
7. Now return to our website and login again to the view your timecards

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Q: I have more than one timecard in my Assignment Locator page, which one am I supposed to use?

A: If you worked more than one assignment during the same week ending date use the info displayed to help you determine where your time should be entered

These fields will include: Customer, Time Approver name (usually your supervisor at the assignment), Location, Job description, Start Date and Department.

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Q: I have two timecards with the exact same info for the same week. How do I know which one to use?

A: Please contact your staffing consultant to determine which order is the proper one to use, the RTC hotline will not have this information.

The staffing consultant will provide you with the order number matching the correct timecard and will take the proper steps to prevent duplicate timecards in the future.

The order number can be found at the top of the timecard after you click into it.

If you cannot reach anyone by phone or email, then please use the higher number of the two order numbers, this will indicate that it is the newest one.

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Q: I have old timecards appearing for an assignment that has already ended. How do I get rid of them?

A: You do not need to submit them with 0 hours worked. If you’ve already done that however, it will not cause any problems.

We conduct a bimonthly system maintenance that will remove these old timecards from their page.

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Q: I submitted the wrong time or submitted time too early, how can I correct it?

A: Please first contact your time approver to correct the mistake. They cannot change the in/out times, but they can change the total hours worked to the correct amount when approving your timecard. Provide them with the correct hours total for each day.

If it’s already been approved, we can correct it manually before running payroll.

Call or email the RTC department and provide the correct info.

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Q: Can I submit my time on Friday versus Monday?

A: Absolutely, we strongly recommend that you enter your time and save your timecard in Draft status daily. At the end of your workweek on Friday review your timecard one last time and submit it.

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Q: When is the appropriate time to use the yellow work comments on my timecard?

A: The approving manager or your staffing consultant will let you know if your assignment requires the use of the work comments.

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Q: Why hasn’t my time been approved yet, did you receive my time?

A: The approval emails go out by Monday afternoon, therefore the supervisor may have not yet received an email.

If your time is submitted before the Monday noon deadline and your supervisor does not approve the time, we will approve the time through our internal approval process. You do not need to worry about missing payroll.

You can confirm your timecard is submitted by viewing the Time Reporting Menu > View Submitted and Unapproved Time. Timecards that are already approved will be under “View Timecard History”

The latest you will receive the approval confirmation email is Tuesday at 10am CT. If you haven’t received confirmation at this point, please contact us.

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Q: My approving manager/supervisor is on vacation and isn’t available to approve my timecard.

A: Your time approver will need to be available to approve your time by the Tuesday 10am deadline. If they have plans to be out, please ask the approving manager to contact us and set up an alternate approver.

We need the alternate approving managers’ name, phone number and email address. We can setup this person as a backup approver for your time.

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Q: I do not have access to a computer today or my internet is down. I can’t enter my time before the deadline!

A: Please contact your staffing consultant or the RTC hotline.

You will need to provide them with your UserID and Name. Then give your exact time for the previous week. This must include in/out times for each day and your lunch break.

We can manually enter this time into the system before the deadline. This is not a weekly option and should be a rare occurrence.

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Q: How can I view my recent paycheck info or past paychecks?

A: After logging into the system or clicking the “Home” link while logged in, the View Paycheck box will be in the middle of your screen. Click the end date to view the most recent check.

You can click the “More” link to view past pay periods.

If you don’t see the recent pay period, it means the checks have not been cut yet. If you weren’t paid during a pay period, you will still have a check listed, but it will total $0.

The alternate way to view paychecks can be found using the following navigation in the menu: Self Service > Human Resources Home > Payroll and Compensation > View Payslip.

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Q: How can I change my email address where I receive the RTC emails?

A: After logging into the system, please access the following under the Menu: Self Service > Human Resources Home > My Personal Information. Then click on the “email addresses” link. You can change your email address on this screen.

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Q: Can I change my home address, phone, name, etc. when I’m logged into your system?

A:You can submit changes to your name, address, phone, email through the Self Service > Human Resources Home > My Personal Information. Please note that these changes will not be immediate and will need to be approved.

Certain changes such as name will require the necessary documents to be filed with us.

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Q: Can I setup my tax data or direct deposit online?

A:No, these require the proper forms to be filled out and originals mailed into our office.

The direct deposit form can be downloaded when you are logged into our system. Please access the following under the menu: Self Service > Forms and Documents > Direct Deposit Form AR. Then download the form from the blue link named “Direct_Deposit_Authorization_Form_-_AR.doc ” Follow the directions on this form, it must be mailed into our office.

You can find all tax W-4 forms online on government tax websites.

Please contact your staffing consultant if you have difficulties finding these forms online, they can provide you with a copy.

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